Terms & Conditions

Soul Origin Soulmates Terms & Conditions

    1. By registering and/or by using your Soul Origin Soulmates Card, you consent to the terms of this agreement.

    2. To join the Soulmates program, you must be aged 16 years or older. For more information on Soul Origin’s policy for handling minor’s personal information, please refer to Soul Origin’s privacy policy (soulorigin.com.au/privacy-policy)

    3. Soulmates’ Points will be awarded to customers for full priced products only, unless expressly specified.

    4. To accrue a point, you must spend over $3 in a single transaction.

    5. You will need to have 5 full priced transactions to receive 5 reward points. This will earn you a $5 reward which can be used on a subsequent visit. If you are registered as a Soulmate you will earn your first point towards your next reward on your next visit. Your $5 reward will expire 7 days from the date of issue.

    6. To receive a reward, you must be registered as a Soulmate. To register, follow instructions provided in-store or on our website.

    7. The transaction where you use a $5 voucher does not count as a point towards your next reward.

    8. A reward cannot be used in conjunction with any other discount. Only one reward can be used in a single transaction.

    9. A reward can only be used in a single transaction. Any remaining balance of the $5 reward will be cleared after the transaction. No change will be provided on the remaining balance and it does not carry over to your next reward.

    10. While every effort will be made in store to ensure Soulmates’ Points and rewards are correctly awarded, Soul Origin takes no responsibility for technical errors associated with crediting points or rewards onto your Soulmates account.

    11. Unless otherwise required by law or permitted by this agreement, any points or rewards balance on your Soulmates account is non-refundable and may not be redeemed for cash.

    12. In the case of a lost or stolen Soulmates Card; Soulmates Members should contact Soulmates@Soulorigin.com.au and a Soul Origin team member will be able to transfer existing card information including Soulmates Points and rewards balances, to a new card. Every endeavor will be made to ensure that the full points balance is also transferred to the new card; however Soul Origin will not be responsible for any points accrued that are lost in the transfer. Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used.

    13. We reserve the right to not to accept a Soulmates Card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.

    14. No fees will be charged by Soul Origin for the issue, registration, activation or use of the Soulmates Card.

    15. Should a password be lost or forgotten, Soulmates should go to the Soulmates section of the Soul Origin website (soulorigin.com.au/Soulmates/) where they can enter their email address and click on ‘lost password’. Their password will then be sent to their nominated email address.

    16. Soul Origin reserves the right to alter the terms and conditions of the Soulmates program at any time by notifying members through email or website.

    17. Information collected from members at the time of signing up to the Soulmates program is subject to the privacy policy listed at soulorigin.com.au/privacy-policy

International Coffee Day Competition

    1. The competition is open to residents of Australia aged 18 years or over, but is not open for employees of Soul Origin or their close relatives.

    2. Entry into the competition will be deemed as acceptance of these terms and conditions. You are responsible for ensuring your familiarity with the conditions of entry at the time of participation.

    3. The entrant is eligible for the competition once they have liked the Soul Origin Instagram account, liked the International Coffee Day video post on 1st October, tagged 2 verified Instagram accounts and provided a comment on why they love to share coffee with their mates in no more than 25 words.

    4. Multiple entries are accepted however each entry should be unique, therefore no tagging of the same accounts, nor using the same answer for the entry.

    5. The prize is worth approximately $7.8 and includes 1 x La Marzocco Linea Mini Matte Black Coffee Machine, 1 x Coffee Tamper, 1 year worth of Soul Origin’s specialty coffee beans, 2 x milk jugs, 1 x Mazar Mini E Coffee Grinder, and 2 x $50 Soul Origin Gift Card.

    6. The 2 x $50 Soul Origin voucher can be redeemed at any Soul Origin store.

    7. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable or redeemable for cash.

    8. The entrant must submit their entry within the duration of the campaign from 11am Thursday 1st October 2020 to 8:00am Monday 30st October 2020 EST. Any entries received after this time will not be eligible for entry.

    9. This competition is a game of skill with the most creative response being deemed the winner. This will be judged by a panel of four people and will be announced via social media on Friday 6th November 2020. Winners will be contacted through social media to arrange the receipt of their prize.


    Uber Eats $0 Delivery Fee

    1. This offer is for free delivery fee on your orders of at least $20 excluding delivery and other fees from Soul Origin via the Uber Eats app (Offer). An amount equivalent to the delivery fee will be deducted from your total order value as a promotion each time. Other fees may apply.

    2. To redeem this Offer, open the Uber Eats app, apply the promo code SOULDELIVERY to your account, search for a participating Soul Origin location, add 1 or more items to your cart totalling at least $20 (excluding delivery and other fees), place your order and then track your order via the Uber Eats app.

    3. Limited to the first 15,000 users who apply the promo code on the Uber Eats app. You must apply the promo code before you redeem this Offer.

    4.You may redeem this Offer for multiple orders. Offer may be withdrawn at any time.

    5. This Offer is not valid in conjunction with any other offer. Valid in Australia where Uber Eats is available. Subject to availability in your area and restaurant operating hours. Offer expires at 23:59 AEST on 11th October 2020 unless withdrawn earlier.