Terms and Conditions

Soul Origin Soulmates Terms and Conditions

‚ÄúSO PEARLS, SO COOL‚ÄĚ COMPETITION
Winner: Michelle
Cheung - @michelle_blackjack

Schedule¬†Promotion: ‚ÄúSO PEARLS, SO COOL‚ÄĚ COMPETITION¬†Promoter: Soul Origin (Australia) Pty Ltd ACN 168 629 061 ¬†Promotion Period: Start date: 17th April at 10:00am AEDT¬†End date: 25th April 2024 at 11:59 pm AEDT¬†The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period.¬†Eligible Entrants: Entry is only open to Australian residents (Entrant).¬†¬†

How to Enter: To enter the Promotion, each Entrant must complete the following steps during the Promotion Period: a) To be eligible for entry, each Entrant must buy at least one Iced Drink with Pearls at any Soul Origin store; b) The Entrant must follow Soul Origin on Tik Tok and make at least one Tik Tok post showcasing the product and tagging #SOPearls c) An Entry is deemed to be completed upon posting of the TikTok video with the hashtag #SOPearls and following the Soul Origin Tik Tok profile; d) The Promoter is not responsible for incorrect, inaccurate or incomplete information caused by an Entrant or occurring during the uploading of an Entry. Further, The Promoter is not responsible for any entries that are not received or are otherwise interfered with due to problems with communications services.  

Entries permitted: By completing the ‚ÄėHow to Enter‚Äô method, the entrant will receive one (1) entry (Entry). ¬†Entrants who tag at least (1) one friend on the official competition post will be eligible to receive an additional single entry to the Promotion. An Entrant may submit more than one Entry during the Promotion Period.¬†¬†

Total Prize Pool: AUD $200.00 Prize Description: The total prize pool is: 1. 1 (one) $200 Rebel Gift Card and 1 (one) $100 Soul Origin Gift Card. (Prize) The Prize will be given to 1 (one) winner.  

Prize Draw & Notification of Winners On Friday 19 April 2024, the Promoter will announce the winner of the Promotion (Winner). The Winner will be contacted via direct message to the Winner’s Tik Tok account. In the event of an unclaimed prize by Friday 19 May 2024, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize. The Promoter reserves the right at any time to verify any prize claims and disqualify any Entrant who submits a prize claim that is not in accordance with these Terms and Conditions. Errors or omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.  

If there is a dispute as to the identity of an Entrant or Winner, the Promoter reserves the right in its sole discretion to determine the identity of the Entrant or Winner.  

1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalized terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise. 2. The Promotion commences on the Start Date and ends on the End Date (Promotion Period). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the Entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt. 3. Valid and eligible entries will be accepted during the Promotion Period. 4. All reasonable attempts will be made to contact the Winner. 5. If any Winner chooses not to take their prize (or is unable to) or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize. 6. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter. 7. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification. 8. No entry fee is charged by the Promoter to enter the Promotion. There is no additional cost to enter the Promotion other than any cost paid by the entrant to access the social media platform of entry via their Internet service provider. 9. The prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner. 10. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. By submitting your Entry, you are accepting these Terms and Conditions, and you are expressly consenting to the Promoter using your information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://www.soulorigin.com.au/pages/privacy-policy  

11. For the purposes of public statements and advertisements, the Promoter may only publish the Winner's surname, initial and State/Territory. 12. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). 13. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize. 14. The Promoter reserves the right, at any time, to validate and check the authenticity of entries. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid. 15. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision will be final. 16. The Promoter will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law). 17. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regard to the tax implications relating to the prize or acceptance of the prize. 18. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights. 



SOULMATES CARD

1. By registering and/or by using your Soul Origin Soulmates Card, you consent to the terms of this agreement.

2. To join the Soulmates program, you must be aged 16 years or older. For more information on Soul Origin’s policy for handling minor’s personal information, please refer to Soul Origin’s privacy policy (soulorigin.com.au/privacy-policy)

3. Free Coffee Voucher upon sign up is for regular hot or cold coffee with regular milk. Changes to alternate milk, coffee size and syrup add-ons will be charged at an additional cost.

4. Soulmates’ Points will be awarded to customers for full priced products only, unless expressly specified.

5. To accrue a point, you must spend over $3 in a single transaction.

6. You will need to have 5 full priced transactions to receive 5 reward points. This will earn you a $5 reward which can be used on a subsequent visit. If you are registered as a Soulmate you will earn your first point towards your next reward on your next visit. Your $5 reward will expire 10 days from the date of issue.

7. To receive a reward, you must be registered as a Soulmate. To register, follow instructions provided in-store or on our website.

8. The transaction where you use a $5 voucher does not count as a point towards your next reward.

9. A reward cannot be used in conjunction with any other discount. Only one reward can be used in a single transaction.

10. A reward can only be used in a single transaction. Any remaining balance of the $5 reward will be cleared after the transaction. No change will be provided on the remaining balance and it does not carry over to your next reward.

11. While every effort will be made in store to ensure Soulmates’ Points and rewards are correctly awarded, Soul Origin takes no responsibility for technical errors associated with crediting points or rewards onto your Soulmates account.

12. Unless otherwise required by law or permitted by this agreement, any points or rewards balance on your Soulmates account is non-refundable and may not be redeemed for cash.

13. In the case of a lost or stolen Soulmates Card; Soulmates Members should contact Soulmates@Soulorigin.com.au and a Soul Origin team member will be able to transfer existing card information including Soulmates Points and rewards balances, to a new card. Every endeavor will be made to ensure that the full points balance is also transferred to the new card; however Soul Origin will not be responsible for any points accrued that are lost in the transfer. Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used.

14. We reserve the right to not to accept a Soulmates Card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.

15. No fees will be charged by Soul Origin for the issue, registration, activation or use of the Soulmates Card.

16. Should a password be lost or forgotten, Soulmates should go to the Soulmates section of the Soul Origin website (soulorigin.com.au/Soulmates/) where they can enter their email address and click on ‚Äėlost password‚Äô. Their password will then be sent to their nominated email address.

17. Soul Origin reserves the right to alter the terms and conditions of the Soulmates program at any time by notifying members through email or website.

18. Information collected from members at the time of signing up to the Soulmates program is subject to the privacy policy listed at soulorigin.com.au/privacy-policy.

Free Soup Sipper - 18/04/24

Soup sipper voucher is only
redeemable with a minimum $5 purchase, in-store only. Voucher can be redeemed
between 10.30am - 4pm daily or while stock lasts. Not redeemable for cash. Not
to be used in conjunction with any other offer. 1 voucher per loyalty account. Offer is available from 18/04/24. Please refer to the expiry date of the
voucher in the app. 1 voucher per soup flavour with different expiry dates.

SOUL ORIGIN GIFT CARD

  1. GIFT CARD IS NOT REDEEMABLE FOR CASH.
  2. IT CANNOT BE REPLACED IF LOST, STOLEN, OR DAMAGED.
  3. GIFT CARD IS REDEEMABLE AT SOUL ORIGIN STORES IN AUSTRALIA ONCE ACTIVATED. NOT AVAILABLE FOR USE ONLINE.
  4. NO CHANGE WILL BE GIVEN AND ANY BALANCE THAT REMAINS ON THE CARD CAN ONLY BE USED IN WHOLE OR PART AGAINST A FUTURE PURCHASE AT SOUL ORIGIN STORES IN AUSTRALIA.
  5. THIS CARD EXPIRES 3 YEARS AFTER THE DATE OF ACTIVATION AND ANY UNUSED BALANCES WILL NOT BE REFUNDED OR CREDITED.
  6. GIFT CARD CANNOT BE REDEEMED FOR PURCHASES MADE ON SO ESPRESSO, CATERING ONLINE AND ORDER AHEAD.