Terms and Conditions

SOUL ORIGIN SOULMATES TERMS & CONDITIONS

1. By registering and/or by using your Soul Origin Soulmates Card, you consent to the terms of this agreement.

2. To join the Soulmates program, you must be aged 16 years or older. For more information on Soul Originā€™s policy for handling minorā€™s personal information, please refer to Soul Originā€™s privacy policy (soulorigin.com.au/privacy-policy)

3. Free Coffee Voucher upon sign up is for regular hot or cold coffee with regular milk. Changes to alternate milk, coffee size and syrup add-ons will be charged at an additional cost.

4. Soulmatesā€™ Points will be awarded to customers for full priced products only, unless expressly specified.

5. To accrue a point, you must spend over $3 in a single transaction.

6. You will need to have 5 full priced transactions to receive 5 reward points. This will earn you a $5 reward which can be used on a subsequent visit. If you are registered as a Soulmate you will earn your first point towards your next reward on your next visit. Your $5 reward will expire 10 days from the date of issue.

7. To receive a reward, you must be registered as a Soulmate. To register, follow instructions provided in-store or on our website.

8. The transaction where you use a $5 voucher does not count as a point towards your next reward.

9. A reward cannot be used in conjunction with any other discount. Only one reward can be used in a single transaction.

10. A reward can only be used in a single transaction. Any remaining balance of the $5 reward will be cleared after the transaction. No change will be provided on the remaining balance and it does not carry over to your next reward.

11. While every effort will be made in store to ensure Soulmatesā€™ Points and rewards are correctly awarded, Soul Origin takes no responsibility for technical errors associated with crediting points or rewards onto your Soulmates account.

12. Unless otherwise required by law or permitted by this agreement, any points or rewards balance on your Soulmates account is non-refundable and may not be redeemed for cash.

13. In the case of a lost or stolen Soulmates Card; Soulmates Members should contact Soulmates@Soulorigin.com.au and a Soul Origin team member will be able to transfer existing card information including Soulmates Points and rewards balances, to a new card. Every endeavor will be made to ensure that the full points balance is also transferred to the new card; however Soul Origin will not be responsible for any points accrued that are lost in the transfer. Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used.

14. We reserve the right to not to accept a Soulmates Card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.

15. No fees will be charged by Soul Origin for the issue, registration, activation or use of the Soulmates Card.

16. Should a password be lost or forgotten, Soulmates should go to the Soulmates section of the Soul Origin website (soulorigin.com.au/Soulmates/) where they can enter their email address and click on ā€˜lost passwordā€™. Their password will then be sent to their nominated email address.

17. Soul Origin reserves the right to alter the terms and conditions of the Soulmates program at any time by notifying members through email or website.

18. Information collected from members at the time of signing up to the Soulmates program is subject to the privacy policy listed at soulorigin.com.au/privacy-policy

Potato Salad Sampler 23/11/23 - 10/12/23 Terms & Conditions

Potato Sampler is redeemable with any $5 purchase in-store. Customer needs to be a verified loyalty member. Offer is valid 23/11/23 - 10/12/23, between 11am - 3pm daily - while stock lasts. Voucher can be cancelled at any time

Free Coffee Promotion 13-30 November 2023 Terms & Conditions

Free coffee is only valid for hot coffee. A transaction containing a hot coffee will receive 1 free coffee voucher - this excludes combos. To receive the voucher, you must be a verified Soul Origin loyalty member. The free coffee voucher is only redeemable for a free small or regular hot coffee. Size upgrade, alternate milks and syrups will incur an additional cost. Promotion is not valid for Iced Coffee or Iced Drinks. The free coffee voucher has a 5 day expiry.

BBQ Schnitty Wrap Sampler 7-17 December 2023 Terms & Conditions

Only available for Soul Origin loyalty members between 7-17 December. 1/2 size wrap only. Available daily between 11am - 3pm or while stock lasts. Not valid with any other offer and cannot be used in conjunction with any other offer.

Win a $2,500 Travel Voucher Competition (20/11/2023 10/12/2023)

Ā General

Ā 1) The promoter is Soul Origin.

Ā 2) The competition is open to residents of Australia aged 18 years or over, except employees of Soul Origin and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3) Entry into the competition will be deemed as acceptance of these terms and conditions. You are responsible for ensuring your familiarity with the conditions of entry at the time of participation.

Ā 4) The entrant is eligible for the competition once they have signed up to the Soul Origin loyalty program, have made a purchase within the last 30 days and filled out all details in the competition entry form, including the 25 word submission.

5) The prize will be equivalent to a $2,500 travel voucher from Helloworld Travel Newcastle where travel needs to be booked by 30 April 2024 for travel before 31 December 2024. The winner will forfeit the total prize if booking and travel dates are outside these dates.

6) The prize is as stated and no cash or other alternatives will be offered. The prize is not transferable.

Ā 7) Competition is valid from 10 November 2023 until 11.59pm on 10 December 2023 (AEST) (Promotion Period).

Ā 8) The promoter will randomly pick the winner at a random time within 14 days from the end of the Promotion Period.

9) The winner will be notified by email within 14 days of the Promotion Period. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

Ā 10) The promoterā€™s decision in respect of all matters to do with the competition will be final and no correspondence relating to the competition will be entered into.

SOUL ORIGIN GIFT CARD

  1. GIFT CARD IS NOT REDEEMABLE FOR CASH.
  2. IT CANNOT BE REPLACED IF LOST, STOLEN, OR DAMAGED.
  3. GIFT CARD IS REDEEMABLE AT SOUL ORIGIN STORES IN AUSTRALIA ONCE ACTIVATED. NOT AVAILABLE FOR USE ONLINE.
  4. NO CHANGE WILL BE GIVEN AND ANY BALANCE THAT REMAINS ON THE CARD CAN ONLY BE USED IN WHOLE OR PART AGAINST A FUTURE PURCHASE AT SOUL ORIGIN STORES IN AUSTRALIA.
  5. THIS CARD EXPIRES 3 YEARS AFTER THE DATE OF ACTIVATION AND ANY UNUSED BALANCES WILL NOT BE REFUNDED OR CREDITED.
  6. GIFT CARD CANNOT BE REDEEMED FOR PURCHASES MADE ON SO ESPRESSO, CATERING ONLINE AND ORDER AHEAD.