Terms and Conditions

Soul Origin Soulmates Terms and Conditions

SO Tiger Bundles -  Giveaway

PROMOTION ("Conditions of Entry")
Promoter: Soul Origin (Australia) Pty Ltd ACN 168 629 061.

Promotion Period: 30h of April 2026 – 21st of May 2026

The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period.

Eligible Entrants: Entry is only open to Australian residents (Entrant).

How to Enter: To enter the Promotion, each Entrant must complete the following steps during the Promotion Period:

a) To be eligible for entry, each Entrant must ‘tag at least 1 friend’ on the promotion post on the official Soul Origin Instagram profile (@soulorigin);

b) An Entry is deemed to be completed upon posting of the comments;

c) The Promoter is not responsible for incorrect, inaccurate, or incomplete information caused by an Entrant or occurring during the uploading of an Entry. Further, The Promoter is not responsible for any entries that are not received or are otherwise interfered with due to problems with communications services.

Entries permitted: By completing the ‘How to Enter’ method, the entrant will receive one (1) entry (Entry).

The total prize pool is:
10x Jarome Luai signed NRL balls
10x $100 Soul Origin Catering Vouchers

The Prize will be given to ten (10) winners.

Prize Draw & Notification of Winners

On the 22nd of May 2025, the Promoter will announce the winner of the giveaway.

The Winner will be contacted via direct message to the Winner’s Social Media account. In the event of an unclaimed prize by 22th of June 2026, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize.

The Promoter reserves the right at any time to verify any prize claims and disqualify any Entrant who submits a prize claim that is not in accordance with these Terms and Conditions. Errors or omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

If there is a dispute as to the identity of an Entrant or Winner, the
Promoter reserves the right in its sole discretion to determine the identity
of the Entrant or Winner.

1. The entrant agrees and acknowledges that they have read these
Conditions of Entry (and Schedule) and that entry into the Promotion is
deemed to be acceptance of these Conditions of Entry (and Schedule). Any
capitalized terms used in these Conditions of Entry have the meaning given in
the Schedule, unless stated otherwise.

2. The Promotion commences on the Start Date and ends on
the End Date (Promotion Period). Entries are deemed to be received at the
time of receipt by the Promoter and not at the time of transmission or
deposit by the Entrant. Records of the Promoter and its agencies are final
and conclusive as to the time of receipt.

3. Valid and eligible entries will be accepted during the
Promotion Period.

4. All reasonable attempts will be made to contact the
Winner(s).

5. If any Winner chooses not to take their prize (or is
unable to) or does not take or claim a prize by the time specified by the
Promoter, or is unavailable, they forfeit the prize and the Promoter is not
obliged to substitute the prize.

6. No part of a prize is exchangeable, redeemable for
cash or any other prize or transferable, unless otherwise specified in
writing by the Promoter.

7. If a prize (or portion of a prize) is unavailable the
Promoter reserves the right to substitute the prize (or that portion of the
prize) to a prize of equal or greater value and specification.

8. No entry fee is charged by the Promoter to enter the
Promotion. There is no additional cost to enter the Promotion other than any
cost paid by the entrant to access the social media platform of entry via
their Internet service provider.

9. The prize will be awarded to the person named in the
entry and any entry that is made on behalf of an entrant or by a third party
will be invalid. If there is a dispute as to the identity of an entrant or
winner the Promoter reserves the right, in its sole discretion, to determine
the identity of the entrant or winner.

10. Entrants' personal information will be collected by
the Promoter. Personal information will be stored on the Promoter's database.
By submitting your Entry, you are accepting these Terms and Conditions and
you are expressly consenting to the Promoter using your information for
future marketing purposes regarding its products, including contacting the
entrant electronically. The Promoter is bound by the Australian Privacy
Principles in accordance with the Privacy Act 1988 (Cth) and its privacy
policy which is located at soulorigin.com.au and advertisements, the Promoter may only publish the Winner's
surname, initial and State/Territory.

12. Any guarantee or warranty given is in addition to any
relevant statutory guarantees and warranties and nothing in these Conditions
of Entry restricts, excludes or modifies or purports to restrict, exclude or
modify any statutory consumer rights under any applicable law including the
Competition and Consumer Act 2010 (Cth).

13. If for any reason any aspect of this Promotion is not
capable of running as planned, including by reason of communications network
failure, bugs, tampering, unauthorised intervention, fraud, technical failure
or any cause beyond the control of the Promoter, the Promoter may in its sole
discretion cancel, terminate, modify or suspend the Promotion and invalidate
any affected entries, or suspend or modify a prize.

14. The Promoter reserves the right, at any time, to
validate and check the authenticity of entries. Entries containing offensive
or defamatory comments, or which breach any law or infringe any third-party
rights, including intellectual property rights, are not eligible to win. The
use of any automated entry software or any other mechanical or electronic
means that allows an individual to automatically enter repeatedly is prohibited
and may render all entries submitted by that individual invalid.

15. The Promoter reserves the right to disqualify entries
in the event of non-compliance with these Conditions of Entry. In the event
that there is a dispute concerning the conduct of the Promotion or claiming a
prize, the Promoter will resolve the dispute in direct consultation with the
entrant. If the dispute cannot be resolved the Promoter’s decision will be
final.

16. The Promoter will not be liable for any loss
(including, without limitation, indirect, special or consequential loss or
loss of profits), expense, damage, personal injury or death which is suffered
or sustained (whether or not arising from any person's negligence or willful
misconduct) in connection with this Promotion or accepting or using any
prize, except for any liability which cannot be excluded by law (in which
case that liability is limited to the minimum allowable by law).

17. The Promoter accepts no responsibility for any tax
implications and the entrant must seek their own independent financial advice
in regard to the tax implications relating to the prize or acceptance of the
prize.

18. Failure by the Promoter to enforce any of its rights
at any stage does not constitute a waiver of these rights.


SOULMATES CARD

1. By registering and/or by using your Soul Origin Soulmates Card, you consent to the terms of this agreement.

2. To join the Soulmates program, you must be aged 16 years or older. For more information on Soul Origin’s policy for handling minor’s personal information, please refer to Soul Origin’s privacy policy (soulorigin.com.au/privacy-policy)

3. Free Coffee Voucher upon sign up is for small hot coffee with regular milk. Changes to alternate milk, coffee size and syrup add-ons will be charged at an additional cost.

4. Soulmates’ Points will be awarded to customers for full priced products only, unless expressly specified.

5. To accrue a point, you must spend over $3 in a single transaction.

6. You will need to have 5 full priced transactions to receive 5 reward points. This will earn you a $5 reward which can be used on a subsequent visit. If you are registered as a Soulmate you will earn your first point towards your next reward on your next visit. Your $5 reward will expire 10 days from the date of issue.

7. To receive a reward, you must be registered as a Soulmate. To register, follow instructions provided in-store or on our website.

8. The transaction where you use a $5 voucher does not count as a point towards your next reward.

9. A reward cannot be used in conjunction with any other discount. Only one reward can be used in a single transaction.

10. A reward can only be used in a single transaction. Any remaining balance of the $5 reward will be cleared after the transaction. No change will be provided on the remaining balance and it does not carry over to your next reward.

11. While every effort will be made in store to ensure Soulmates’ Points and rewards are correctly awarded, Soul Origin takes no responsibility for technical errors associated with crediting points or rewards onto your Soulmates account.

12. Unless otherwise required by law or permitted by this agreement, any points or rewards balance on your Soulmates account is non-refundable and may not be redeemed for cash.

13. In the case of a lost or stolen Soulmates Card; Soulmates Members should contact Soulmates@Soulorigin.com.au and a Soul Origin team member will be able to transfer existing card information including Soulmates Points and rewards balances, to a new card. Every endeavor will be made to ensure that the full points balance is also transferred to the new card; however Soul Origin will not be responsible for any points accrued that are lost in the transfer. Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used.

14. We reserve the right to not to accept a Soulmates Card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.

15. No fees will be charged by Soul Origin for the issue, registration, activation or use of the Soulmates Card.

16. Should a password be lost or forgotten, Soulmates should go to the Soulmates section of the Soul Origin website (soulorigin.com.au/Soulmates/) where they can enter their email address and click on ‘lost password’. Their password will then be sent to their nominated email address.

17. Soul Origin reserves the right to alter the terms and conditions of the Soulmates program at any time by notifying members through email or website.

18. Information collected from members at the time of signing up to the Soulmates program is subject to the privacy policy listed at soulorigin.com.au/privacy-policy.

Allergens & Nutritional Information

Nutritional details, including kilojoule (kJ) information, are listed on our website. To view, please visit the Nutritional tab at the bottom of the website. Kilojoule values are listed as the total per product unless otherwise specified. Despite our best efforts, there is always a possibility that traces of allergens, gluten, meat and/or dairy (for vegan or vegetarian products) may be present due to cross-contact during the processing, storage and preparation of products. Soul Origin cannot guarantee that your order will be 100% free from traces of allergens, gluten, meat and/or dairy. If you have a particular sensitivity to any of the above, we strongly recommend contacting us prior to ordering a product for further information.

SOUL ORIGIN GIFT CARD

  1. GIFT CARD IS NOT REDEEMABLE FOR CASH.
  2. IT CANNOT BE REPLACED IF LOST, STOLEN, OR DAMAGED.
  3. GIFT CARD IS REDEEMABLE AT SOUL ORIGIN STORES IN AUSTRALIA ONCE ACTIVATED. NOT AVAILABLE FOR USE ONLINE.
  4. NO CHANGE WILL BE GIVEN AND ANY BALANCE THAT REMAINS ON THE CARD CAN ONLY BE USED IN WHOLE OR PART AGAINST A FUTURE PURCHASE AT SOUL ORIGIN STORES IN AUSTRALIA.
  5. THIS CARD EXPIRES 3 YEARS AFTER THE DATE OF ACTIVATION AND ANY UNUSED BALANCES WILL NOT BE REFUNDED OR CREDITED.
  6. GIFT CARD CANNOT BE REDEEMED FOR PURCHASES MADE ON SO ESPRESSO, CATERING ONLINE AND ORDER AHEAD.

Order Ahead: $6 Fruit Blends every Tuesday and Thursday from 2pm until 19/03/2026

Available Tuesday & Thursdays from 2PM local time until 19/03/2026, via the Soul Origin order ahead app while stocks last. Price and flavour as depicted in the app. Excludes syrups and alternative milks. Not available in conjunction with any other offer. Excludes New Zealand.

Order Ahead: Double points on breakfast until 19/03/2026

Get double loyalty points when you order any breakfast food item on Order Ahead. Available until 19/03/2026. Not available in conjunction with any other offer. Excludes New Zealand.

Order Ahead: Double points on coffee every friday until 20/03/2026

Offer only available on Order Ahead until 20/03/2026. Double points per transaction. Hot coffee only. Excludes cold coffee. Not available in conjunction with any other offer. Excludes New Zealand.

Drive Thru only offer: Free coffee with breakfast item - 02/12/2025 - 28/02/2026

Available at Soul Origin 241 O'Herns Rd Epping only. Limit of 1 per person. Offer available daily until 10.30am from 02/12/2025 - 28/02/2026. An item from the breakfast menu must be purchased in order to redeem. Free coffee is for any size hot coffee. Not available in conjunction with any other offers.



Drive Thru only offer: Buy 1 Get 1 Iced Drinks 3pm - 6pm: 08/12/2025 - 28/02/2026

Available only at Soul Origin 241 O’Herns Rd Epping. Limit 1 Per Person. Offer is available daily between 3PM - 6PM from 09/12/2025 - 28/02/2026. Iced drinks applies to any barista made iced drinks. Excludes bottled cold drinks. The second drink, of equal or lesser value, will be free.