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frequently asked questions

  1. What products are Vegan?

    Our Tuscan Veg Soup, Seeded Avo Smash Roll and Seeded Tonkatsu Roll are all vegan. We also have vegan salads available- Tonkatsu Schnitzel Salad, Pumpkin Cous Cous Salad and Falafel Salad.

    These options can be served with our new plant-based sauces including our mayo, aioli and tonkatsu sauce!

  2. What products are Gluten Free?

    It's important to note that our kitchens in store are not Gluten Free environments however we have several products that do not contain gluten ingredients. Some of these include Beetroot, Bocconcini, Chicken Avocado Salad and our Roast Veg Salad. Our tasty Chocolate & Coconut Banana Bread is also free of Gluten ingredients.

  3. Where I can I find the nutritional and allergen information?

    You can find all this information under the 'Food' tab.

  4. Do you offer Gluten Free Bread options?

    Not at this stage however we have a range of salads that are such as Mexi-Bean, Greek, Green Bean Avocado, Beetroot, and our Roast Veg.

  5. Can I place a Catering Order for today?

    Yes, however all of our products are made fresh in store every morning and ingredients are ordered the day before so you need to contact your closest store who will check the availability of ingredients to meet your needs. Online however, our catering portal closes at 2pm the day before.

  6. Can I cancel my catering order?

    Definitely! Cancellations can be made 24 hours before the order is scheduled to be picked up or delivered. Same-day cancellations or reschedules are not allowed and may not be refunded.

  7. Do you deliver Catering?

    Unfortunately, not all our stores deliver. You can find out if your store delivers under the 'Order' tab and entering your location.

  8. Do you offer a Discount for Reusable Cups?

    Absolutely! Nationally Soul Origin provides a 10% discount when customers use their own reusable cup.

  9. Why don't you offer Porcelain Cups in store?

    Majority of our locations do not have dedicated seating areas so we currently only offer takeaway cups. However, you are more than welcome to bring your own reusable cup in storeā€¦ and we'll give you a 10% discount for doing so :)

  10. How do I apply for a Job with you?

    For all job applications, you are able to select a store and contact them via e-mail here: If they are looking for applicants and are interested in your application, they'll be in touch.



For all catering enquiries please contact your nearest Soul Origin store.